June 2nd, 2009
If employees have seen the results collected, know how they are compiled and have evidence that it was their customers who gave the information, they are more likely to act on it. If the information comes down from management, represents random sampling and anonymity, employees tend to discount it. Read the rest of this entry »
4 Comments |
Business Management, Customer Service, Marketing |
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Posted by lekker
June 2nd, 2009
Here is a quick list of pointers to help you create a top-notch performance-measurement feedback system.
If it’s well designed, you will find a number of measurable premises in it. A company with a ‘zero-defect forty-eight hour turnaround on all orders’ has a strategy that is eminently measurable. Read the rest of this entry »
4 Comments |
Business Management, Business Plans, Customer Service, Startup |
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Posted by lekker
November 5th, 2008
In the course of running your business, you will have to deal with not one but two budgets: one for your business and one for yourself.
A business budget is also referred to as an operating budget, and it differs from the budget you developed for your start-up costs for several reasons: After operating your business for even a short time, you will have a much better idea of where the money goes, as well as what comes in. You’ll also have some sense of when the money tends to arrive in your bank account, so you’ll also know when you can expect to be able to pay your own bills. Read the rest of this entry »
2 Comments |
Advertising, Budgeting, Education, Payroll, Sales, Tax, Transportation |
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Posted by arlene
November 3rd, 2008
If you can’t find exactly the kind of employee you want, you may decide to farm the work out on a contract basis, either to a business or an individual who freelances or moonlights for extra income.
The advantage of using independent contractors is that when times are tight employment-wise, you don’t need to look far for help. The biggest plus, however, is that the two of you agree on a fee for the project, the contractor performs the work, you pay her, and that is the end of your commitment, unless you provide her with more work. Read the rest of this entry »
3 Comments |
Business Management, Jobs, Tax |
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Posted by arlene