June 2nd, 2009
If employees have seen the results collected, know how they are compiled and have evidence that it was their customers who gave the information, they are more likely to act on it. If the information comes down from management, represents random sampling and anonymity, employees tend to discount it. Read the rest of this entry »
4 Comments |
Business Management, Customer Service, Marketing |
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Posted by lekker
June 2nd, 2009
Here is a quick list of pointers to help you create a top-notch performance-measurement feedback system.
If it’s well designed, you will find a number of measurable premises in it. A company with a ‘zero-defect forty-eight hour turnaround on all orders’ has a strategy that is eminently measurable. Read the rest of this entry »
4 Comments |
Business Management, Business Plans, Customer Service, Startup |
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Posted by lekker
May 2nd, 2009
Copy others
A successful business in an unsaturated market may sometimes be copied. However, it must be copied well: there is a real risk that you will neglect to copy one or more important elements of the original success. Remember that successful small businesses tend to attract clones, so it is likely that other people will take advantage of the opportunity. An increase in competition drives down prices, and profits begin to fall. If this happens, the business may only exist for a short time. Read the rest of this entry »
2 Comments |
Sales |
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Posted by lekker